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FAQ's

General FAQ

  

WHERE CAN I PURCHASE PEN AND INK PAINTINGS AND PRINTS?

You can purchase my prints directly from my shop.


CAN I SHARE YOUR WORK?

Yes, you can share my work if you include my name, website: carlpatten.com and link to my Facebook Page and Instagram.

However, you cannot use my pictures (both original and prints) without my permission in any publication. If you want permission, please use the contact page or email me at support@carlpatten.com


WHERE DO YOU LIVE?

I am based in Melbourne, Australia.


DO YOU HAVE UPCOMING EXHIBITIONS?

I will keep you posted on future shows and exhibitions on my Facebook Page and my Instagram or by email if you choose to subscribe.

Art Purchase frequently asked questions

  

DO YOU SHIP INTERNATIONALLY?
Yes. I ship my artworks to most destinations in the world.


HOW DO YOU SHIP YOUR ARTWORK?
All artwork is packaged rolled in hard protective cardboard tubes to ensure safe delivery and to protect your purchase. The tube construction also makes unpacking quick and easy. I would suggest you leave the artwork in the tube until you arrive at your professional framing service so you will avoid any damages. I send art via Australia Post Office.   All artwork is shipped fully insured.


ONCE I PURCHASE A PIECE OF ART, HOW MANY DAYS WILL IT TAKE TO ARRIVE?

The artwork is typically shipped within five to ten business days depending on the destination country and your preferences. If you need artwork delivered on a tight deadline, please contact me after placing your order at support@carlpatten.com so that I can arrange priority shipping.


HOW MUCH DOES SHIPPING COST?
Shipping fees vary depending on the destination but range from FREE to a flat fee of $25 for STANDARD shipping of any size of the purchased artwork outside of Australia/New Zealand.


WHAT FORMS OF PAYMENT DO YOU ACCEPT?
You can pay by credit/debit card or with PayPal via my Website.  If you want to make payment via wire transfer (bank account to bank account) please contact me.

 

WHAT KIND OF MATERIALS AND PRINTING TECHNIQUE DO YOU USE?

I use permanent inks on all original paintings and prints. I sometimes use different paper depending on the finish I want. I include all this information in the item details in my shop.

The papers I Choose are made to archival standards and meet the highest industry standards regarding density, colour gamut, colour graduation and image sharpness while preserving the special touch and feel of genuine art paper.

 

WHAT IS A LIMITED-EDITION PRINT?

My limited-edition prints are copies of my original paintings. Not all original paintings are available as limited-edition prints. The prints are archive/museum standard using permanent inks with maximum colourfastness and the same quality paper as used in my originals.

Once I have offered a painting in a limited-edition print, it will not be repeated.


HOW MANY PRINTS ARE IN A LIMITED-EDITION?

The number of pieces in a limited-edition print varies but generally I produce 25 per size offered i.e 25 in size A2, 25 in size A3 and so on. The number of available prints per size is shown in the item details of the artwork in my shop. Each individual limited-edition print is numbered and comes with a signed certificate of authenticity.


ARE ALL PRINTS LIMITED-EDITION?

No. Some prints are offered unlimited. This is shown in the item details of the artwork in my shop.

 

DO YOU PROVIDE FRAMING SERVICES?
No. I believe to frame a piece of art it is necessary to physically hold the intended frame finish against the artwork. Shipping art framed is also expensive and your money is better spent on more works of art rather than freight forwarders and couriers.


MAY I RETURN A PIECE OF ARTWORK IF IT DOES NOT MEET MY EXPECTATIONS?

Sometimes when you receive a piece of art, it doesn’t look as you would have hoped in the space intended. For original paintings I accept returns provided it is returned undamaged and in its original packaging within 7 days of receipt. I will issue a refund once I receive the artwork back. At this time, there are no returns on prints.


HOW DO I RETURN A PIECE OF ARTWORK?
The return process is easy. When you first receive your purchase, save the original packaging. Repackage the art in its original tube and contact me at returns@carlpatten.com  Artwork that is returned damaged will not be refunded.


WHAT SHOULD I DO IF I RECEIVE A DAMAGED PIECE OF ART?

I package all artwork in hard protective cardboard tubes to ensure safe delivery, so receiving damaged art is a rare occurrence. If you receive a damaged piece of art, contact me within 24 hours at support@carlpatten.com. Please save the tube and all packaging material and take some photos of damaged print; I must have this in order to process the insurance claim.